At CLCS Wellbeing, we are committed to protecting your privacy and handling your personal information responsibly. Whether you are visiting our website, making an inquiry or accessing our services, we want you to understand what information we collect, why we collect it and how we keep it safe. 

 

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

CLCS Wellbeing provides counselling, psychotherapy and workplace wellbeing services. The Data Controller responsible for the information collected through this website is: Helen Holgate. 

 

Email: drhelenholgate@clcswellbeing.com

 

CLCS Wellbeing is registered with the Information Commissioner's Office (ICO).
Registration Number: ZC084586

Depending on how you use our website, we may collect:

 

• your name

• email address

• telephone number

• organisation you work with (where applicable)

• details you choose to include in an enquiry or contact form

• technical information about your visit, including your IP address, browser type

• device information and pages visited.

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We only collect the information that is necessary to respond to your enquiry, provide our services or improve our website.

We use your personal information to:

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• respond to enquiries

• arrange appointments or discuss our services

• provide information you have requested

• administer our services

• improve the performance and usability of our website

• comply with legal and regulatory obligations where required.

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We will never sell your personal information to third parties.

Depending on the circumstances, we process your information because:

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• you have asked us to respond to your enquiry or provide information (pre-contractual steps)

• it is necessary to fulfil a contract for services

• we have a legal obligation to process certain information

• we have a legitimate interest in operating and improving our services

• where required, you have given your consent (for example, accepting optional cookies).

We use website analytics tools to understand how visitors use our website and to help us improve the information and services we provide.

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These tools collect anonymous or aggregated information such as:

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• the number of visitors to our website

• which pages are viewed most often

• how visitors move through the site

• the type of device and browser used

• general location information such as country or region.

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We do not use this information to identify individual visitors.

 

Where analytics cookies are used, they are only activated in accordance with your cookie preferences.

Our website uses cookies to help it function properly and to improve your browsing experience.

 

Some cookies are essential for the operation of the website, while others help us understand how visitors use the site so we can improve it.

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You can manage or change your cookie preferences at any time through our cookie settings.

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For more detailed information, please see our Cookie Policy.

If you contact us through our website, we will only keep your information for as long as necessary to deal with your enquiry and meet any legal or regulatory requirements.

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Where an enquiry becomes a counselling referral or another service provided by CLCS Wellbeing, your information will then be managed in accordance with our Client Privacy Notice.

We only share personal information where it is necessary to provide our services or where we are legally required to do so.

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This may include trusted service providers who help us operate our website or business systems, or regulatory bodies where disclosure is required by law.

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We ensure that any organisations processing data on our behalf have appropriate safeguards in place.

We do not routinely transfer your personal information outside the UK.

 

If one of our service providers stores information outside the UK, we will ensure that appropriate safeguards are in place to protect your personal information.

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

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This includes secure systems, password-protected devices and restricted access to personal information.

Under UK data protection law, you have the right to:

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• access the personal information we hold about you

• ask us to correct inaccurate information

• request that we erase your information in certain circumstances

• restrict or object to how we process your information

• request a copy of your information in a portable format where applicable

• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

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CLCS Wellbeing

Email: info@clcswellbeing.com

If you are unhappy with how we have handled your personal information, we encourage you to contact us first so we can try to resolve your concerns.

 

You also have the right to make a complaint to the UK Information Commissioner's Office (ICO), the independent authority responsible for data protection.

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Further information is available at the ICO website.